Evri lost £100 package - MoneyClaim submitted ***Judgment ***

[Suggababe]

Hello

I submitted my MoneyClaim (4/01) after evri lost a parcel of a value over £100 at end of last year and refused to refund me more that £20 plus postage which I refused however (they issued the refund). I didn’t pay for the insurance however I am aware that this is not required.

I sent a letter of claim prior to submitting my MoneyClaim which was ignored by evri.

Evri have today acknowledged the claim and intend to defend the claim.

I just want to know what happens next and if I’m required to do anything to prepare for their response?

[Suggababe]

I did note the conflicting information of the cost of the lost parcel.

Should I amend?

PAPLOC+Claimform+Defence.pdf

Edited February 6 by dx100uk
unnecessary previous post quote removed

[Suggababe]

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First of all, when you post multiple documents, please can you post them in a single file – multipage single file format. It is very difficult for us as unpaid volunteers to have to go to different files and open each one and try to reference them across to each other.

Apologies for this I spend days trying to get the letter of claim and the claim form. They only just allowed me to load. No idea why I’ve only just managed to load the documents now, so I loaded them all at once. PS  I am working from a phone
 

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Secondly, in your claim form you haven't mentioned what the contents of the parcel are. I see that there is a single reference in your letter of claim to "sandals" – be don't give any idea about the sandals or why they should be worth £100 – and according to EVRi, it seems that when you sent them you declared their value at only £50. Why do you declare an undervalue?

I don’t believe I declared them under I believe I only paid for the £5 cover at the time of booking 

 

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In your letter of claim you say that you are claiming £60 legal fees. Please can you explain this.

In error wasn’t sure how much legal fees were until I actually went to apply for the claim it was only £35
 

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Also in your claim form you say that you are going to send detailed particulars of claim within 14 days. Where are they?

I used a template I found on a Facebook group. Copied and pasted. Probably would have been wise to remove but also assume this would mean I was happy to send proof of purchase cost of the item 

 

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You get points for having gone ahead and sued them.
You lose quite a few points because by and large it's a mess. A shame you didn't come here a lot earlier – but you referenced section 57 and also section 72 of the consumer rights act. I expect that the only place you saw this was on this forum and this makes me think that you have been reading some of the things on this forum before you joined posted.

On a Facebook group and from the forum

 

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Interesting to see that for the first time in my knowledge,     have also referenced section 57 and section 72 in their defence.

Of course they haven't done it very well and it's a load of rubbish. I wonder if they took their cue from     – although I would have hoped that he would provide better quality support than this.
You talk about amending the figure in order to address the discrepancy between the apparent declared value and the figure you are claiming. I think it is probably too late for this – but first of all please answer my questions about the particulars of claim.

If your letter of claim was sent on 20 November. You gave 28 days – why so long? Did you issue the claim on day 29?

I submitted shortly after the Xmas festivities - my thoughts were that it probably wouldn’t have gotten a response during that time either way was hoping this wouldn’t have been a problem. 

[Suggababe]

It’s very odd as I don’t recall declaring a value. I’ve just checked my invoice from the day of the booking with Evri.

 

they also said something about putting the wrong name on the claim. Is that something I have to amend? Wasn’t every clear on that aspect of the response 

[Suggababe]

Hi ya,

finally got the directions questionnaire. I had to chase the court to send it.

They emailed it over.

not sure how to share this with you directly.

should I fill in before sharing.

[Suggababe]

Blank copy - can upload completed copy

N180_Final_Form(2).pdf

[Suggababe]

Thank you both for your advices I will decline mediation. I’ll share my questionnaire when I’m back on my laptop 

[Suggababe]

Hi ya,

Thanks for checking in

unfortunately there’s been no updates since I filed the DQ and requested to do mediation.

I’ve spoken to MCOL a few times, they’ve told me that they have a backlog of requests, so not to rely on the information on my file.

They asked me to call back on the 15th of April in which, if they’ve not heard back from the defence then I do the judgement. Just a waiting game currently. 

information on my claim file

DQ sent to EVRi Parcelnet Limited on 09/02/2024

DQ filed on 11/03/2024

Case Stay Lifted on 12/03/2024

General sanctions order was made on 12/03/2024

Case Stay Lifted on 22/03/2024

Case Stayed on 22/03/2024

 

[Suggababe]

According to my case but when I spoke with the  advisor at MCOL they said they’re working on a backlog. So it might be in the backlog.

Is this something that’s happened before? I’ve been told to wait until the 15th

[Suggababe]

Update.

I’ve just come off the phone with MCOL.

They said my case is currently awaiting striking off as they’ve had no response from the defence (EVRi)

They said they still have a backlog  it could take a few more weeks before I get a full update.

But once completed I should receive a full payout for my claim.

DQ sent to EVRi Parcelnet Limited on 09/02/2024

DQ filed on 11/03/2024

Case Stay Lifted on 12/03/2024

General sanctions order was made on 12/03/2024

Case Stay Lifted on 22/03/2024

Case Stayed on 22/03/2024

 

 

[Suggababe]

That’s correct. Sorry for the incorrect terminology.

Have you seen this before?

[Suggababe]

Hi all,

I wanted to update you and thank you all for your help.

I am delighted announce that after the case was struck out due to no response from Evri,

judgement was issued after I submitted the forms and I was just about to take it to warrant. 

today I received an email from the claims department requesting my bank details to make payment for my full award.

The process has been long since the initial proceedings  in January

i must say your help and guidance has been greatly appreciated.