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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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SAR distress claim against Parking Eye


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OK, well done.

We can then tweak it during the day and it can be sent today or tomorrow.

Two things when you have time.

1.  Please upload the court order you mentioned on 19 June.  That way we can be sure about deadlines.

2.  Have PE sent you their WS?  If so, we need to see it.  If not, you can be late because they are late.

We could do with some help from you.

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My apologies Dave you are correct! I think I'm losing the plot as im aging 😔 

Here is a draft what do you guys think??

1. I requested a Subject Access Request from the Defendant on 3 July (exhibit 2).

2. I am totally bemused as to why, in para 10 of the defence, the Defendant's solicitor, Ms Leonard, thinks I do not have the right to make a SAR.

3. I had in fact made a request for disclosure under CPR XXX (exhibit 3) which was also ignored by the Defendant, so I sent a SAR.

4. The Defendant's solicitor, Ms Leonard, quite rightly, in para 7 of the defence, puts me to strict proof of posting of the SAR on 3 July. I do so by attaching the proof of posting (exhibit 2).

5. I received no reply by the deadline of one calendar month. However, I did not rush to court. I complained to the ICO. I also gave the Defendant "de facto" an extra 14 days to satisfy the SAR when I sent a Letter of Claim on 3 August (Exhibit 3). I once again attach proof of posting because Ms Leonard has, completely understandably, underlined the importance of such proof (exhibit 4).

6. Nowhere in Ms Leonard's fantasy timeline where Parking Eye Ltd did everything by the book does she even mention that I sent the company a Letter of Claim.

7. There was no reply to my Letter of Claim by 17 August so on 18 August I issued a county court claim.

8. Shortly after filing the claim, the Defendants paperwork arrived but after both the original calendar month and the 14 extra days stated in my Letter of Claim had expired.

9. Ms Leonard claims that Parking Eye Ltd sent the SAR response on 4 August. It doesnt normally take 14 days for post to arrive. She put me to strict proof of posting so I put her to the same test. She, quite rightly, insists that the other party in litigation can prove posting, so I request the same.

10. What is likely to have really happened is the following : The Defendant's business consists of sending a series of threatening letters at different time intervals to motorists who do not pay them. In this repetitive work a SAR or a Letter of Claim will have been ignored. At the last minute someone will have realised the importance of a Letter of Claim and will have sent out the SAR with an invented date of 4 August and will have "forgotten" to obtain proof of postage.

11. Failure to disclose data in breach of a statutory deadline. Under Article 12 GDPR, a data controller must respond to a SAR “without undue delay and in any event within one month of receipt of the request.”

Thank you all so kindly for putting up with me ❤️ 

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I've just got back from a morning of blood, torture and sadism at the dentist, and am not at all 100%, but I think the court order is not what we were expecting, and (a) the WS isn't needed yet and (b) all this is good news for you.

Let me recover a bit and I'll scribble in the afternoon.

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We could do with some help from you.

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Case management hearing to set directions.

We could do with some help from you.

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19 minutes ago, Reapstar said:

Hey Andy, im not sure what that means?

Its just a short hearing to set the directions and complete the allocation process...then you will get a further notice of allocation with the dates of trial and what date to exchange and submit statement's.

We could do with some help from you.

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Wait and see if the claim is successful and then ask the judge..costs are restricted in SCT

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We could do with some help from you.

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Andy has explained things much better than I could!

This is why we kept asking to see the court order.  In 90% of cases the judge goes through the motions, sets a hearing date where it will be decided who is right and who is wrong, with WSs to be filed 14 days before.

In 10% of cases judges do something different - like in your case.  With a preliminary hearing.

So there is no rush for your WS, although the work you have done on it will be important later on.

PE will have to pay a solicitor to turn up at the hearing, and if they don't turn up they will lose.  Ho!  Ho!  Ho!

Now - decision time.  PE will now be faced with two court hearings.  They are too stupid to deal with the hearings themselves, so they will have to pay lawyers.  Twice.  That will be a hefty bill and even if by some horror they were to beat your mum they could only get her to pay a tiny portion of these costs, as costs are very limited at small claims.

So it may be time to negotiate with them and see if they are willing to settle. 

Have a think today if you want to try that.  Give up some of the money but save your mum court.  Or go for the full amount but needing to go to court twice.  Your call.

We could do with some help from you.

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It is plus the £35 for raising the claim, but this doesnt include costs ascociated with going to the court twice.

 

They like to add charges like solicitor fees which are ficticious so travel expenses should be fair enough?

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Costs are extremely limited at small claims.

IMO you should reply to their last letter, ridicule their "offer", and ask them to make a serious one - and see what they say.

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We could do with some help from you.

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Costs are limited on the small claims track, however a preliminary hearing has likely been listed in order to resolve some queries the judge may have.

These could be regarding the remedy sought by the claimant, they could concern the claimant's statement of case, or the issues could concern the defence.

If the Court takes displeasure at the either the claim or defence before them they may express that displeasure in the form of a costs order.

If the other party is represented it may include costs of preparing for and attending the hearing.

If the judge decides the statement of case needs amending then they may award the defendant their costs in responding to the amended particulars.

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Well the points are listed which require addressing not unusual but rare  in SCT and this type of claim.....thorough Judge.  

We could do with some help from you.

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I understand costs are limited but these expenses are expenses dire tly relsted to being forced to raise a claim against them, 

Surely if we have to pay for their costs then they have to cover ours?

I beleive It is going to cost her around £20 - £30 to get to the court and then the same in return, it's not an unreasonable request is it?

I don't mind sending a letter as Dave has suggested to see if they can make a serious offer.

How long do I have to get the letter sent??

 

 

 

 

 

 

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