This topic was closed on 03/07/19. If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support there. If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened. - Consumer Action Group

This topic was closed on 03/06/19. If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support there. If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened. - Consumer Action Group

Regardless of the excuse (a headache is really a poor excuse-didn't affect your driving to Asda did it?) You shouldn't have parked there. End of story - WELL DONE ASDA

Dave - survey completed yesterday. Regards

Secure message recieved two days ago. Just over £200 refunded (with apologies) into my account! A small amount by comparison to others, but it all helps1 I only got as far as posting the DPA! I am now awaiting the outcome of two other claims to First Direct and Mint. Looks like the book fund will be recieving a donation when these are completed!

I posted my reply on the 10th April stating that i understand the content etc. but basically the 40 day clock is still ticking. I have today recieved a further letter ....."I'm sorry we've still not replied to your complaint. This is just to say that we'll be looking into this and a member of our Complaints Team will get back to you with a full response. This will be by phone, secure message or return letter" Has anyone else experienced this delay or response to the DPA request? Good luck all

With regards to the letter recieved from smile. Could this be a delaying tactic? I am considering sending another letter, saying something along the lines of 'thanks for your letter ........ but i would also like to point out that i intend to comply with my legal rights regarding recieving the details within 40 days etc.......irrespective of wether the executive body has made a decision or not. Would that be considered agressive or not? Regards

After submitting my DPA claim using the template from the library, I received the standard 'sorry you feel the need to complain etc' letter two weeks ago. Yesterday, I received a letter stating that "smile are now reviewing there charging policy" and "as soon as our executive body has made a decision......" Could this be an interesting developement? And has anyone else had a similar letter?

Thanks for the really helpful replies. I apologise for the delay in responding, but i have been in hospital. Thanks again

I recently received a cheque for £1600 in payment for goods I sold. The cheque was issued through RBS and paid into my account (First direct). It showed on my online statement as cleared funds and available 7 days later. The goods were then released to the buyer. 11 days after the cheque was paid into my account, I transferred part of the money to a savings account (also with FD). The following day, 12 days after the cheque was paid in, I received a letter from my bank with the original cheque enclosed, informing me that the cheque had been returned unpaid by the drawers bank. The reason for the return was stamped on the front of the cheque 'ACCOUNT CLOSED' I have communicated with RBS for several months now to determine how they can 'release' funds on an account that is closed (there stamp on the actual cheque) and then return the cheque unpaid? However the only reply I get states 'customer confidentiality' in other words - tough! Would it be worthwhile pursuing this matter through the legal channels? I have all the original documents and cheque etc. I would genuinley appreciate any help i could get. Kind Regards